Account
Management
Marketplace
Health
Customer
Support
Brand
Protection
E-Commerce
Packaging
Supply
Chain
Creative
Services
Digital
Marketing
Retail
Analytics
A premium experience at every touchpoint
Our dedicated team of customer service professionals keeps your brand protected from poor experiences outside of your control.
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On-Amazon, phone, and email support
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Q&A monitoring
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Returns, refunds, and exchanges
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Review analysis and maintenance
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Customer Support is a part of our Engage Shoppers process.
Customer review and Q&A monitoring
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Our customer service experts are well versed in creating excellent experiences for customers. All questions asked by customers — through direct contact or through listings — are quickly answered.
Returns, refunds, and exchanges
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We’re here for customers when their orders don’t go as planned. Each step of the customer service process is handled in a way that keeps shoppers happy and your brand integrity intact.
Review analysis and maintenance
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We carefully monitor your product performance, addressing negative reviews and offering solutions to customers. Everything is tracked, and consumer data is readily accessible.
FAQ
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Why is customer support essential to
Amazon strategy?
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It’s not easy to win consumer trust, and it’s even harder to keep it. Negative experiences damage a brand’s reputation. An attentive customer support team can keep that damage from happening and deliver a premium experience that turns hard-to-win shoppers into brand advocates.
Let's talk about maximizing your
potential on Amazon
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We'll connect you with one of our strategists.